Pest Control Kent

PEST CONTROL TREATMENTS STANDARD TERMS AND CONDITIONS OF SERVICE

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply pest treatments (the Service). Please read these terms and conditions carefully before ordering any Services from us. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

TERMS AND CONDITIONS

All bookings made in respect of services provided by Anglo Pest Control are on the following Conditions which, together with the terms of the Hire Specification and Schedule(s), form the Supply of Services Contract between Anglo Pest Control and the Customer.

1. Your status

1.1 By placing an order with us (whether through our site, over the telephone or by any other means), you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old and you are resident in, and accessing our site from, the United Kingdom.

1.2 Throughout these terms and conditions "you" and "your" shall refer to the customer named in the Confirmation Form or Treatment Report Form.

2. The contract

2.1 After placing an order for treatment you will be informed of an appointment date and time. At the time of making an appointment you will be instructed to read our terms and conditions shown on our website. Your order constitutes a commitment to purchase a Service. We reserve the right not to attend appointments at our discretion. The contract between us (the Contract) will be formed when we provide you with a copy of these conditions or instruct you to read and understand them and you agree to them before treatment commences. If you do not agree to these terms and condition you must cancel the appointment. If the appointment is cancelled with less than 24hrs notice clause 4.1 will apply.

2.2 If the terms and conditions are not provided to you before the attendance of the pest control technician i.e. the wrong details have been supplied or Internet problems, you must inform the technician and they will supply you with a copy of the terms and conditions to read prior to treatment. If you do not agree with the terms and conditions you must inform the technician before treatment. All costs for services until cancellation will not be refunded. We shall not be liable for any consequential loss, whether direct or indirect, including the costs of paying an alternative contractor.

2.3 The Contract will relate only to those Services that we have confirmed prior to treatment. We will not be obliged to supply any other Services that may have been part of your order until it has been confirmed in writing by us prior to treatment.

2.4 For the purpose of these conditions, the Relevant Pests shall be whichever pests are referred to prior to treatment. The General Terms together with the terms set out in the relevant schedule(s) hereto shall apply to the Contract in relation to

3. Price and payment

3.1 The price of the Service includes VAT and will be as quoted on our site from time to time, except in cases of obvious error. Service prices are liable to change at any time, but changes will not affect orders in respect of which we have already treated.

3.2 Our prices may vary on a geographical basis and may be subject to change, but shall be agreed at the time of booking, subject to any adjustment in accordance with these terms due to circumstances that we were unaware of at the time of booking.

3.3 Subject to any contrary terms in this agreement, our Service prices include any re-call(s) that are, in our reasonable opinion, necessary and there will be no additional charges for such subsequent visits.

3.4 Payment for all Services must be made at the time of the first treatment.

4. Cancellations and refunds

4.1 If you give us less than 24 hours' notice that you wish to change or cancel your appointment, you will be charged £45.00 including VAT (whether you have paid in advance or not) to cover our costs of the booking plus a reasonable administrative fee.

4.2 If you are contracting as a consumer (as defined in the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as amended from time to time) and you cancel a booking within fourteen calendar days of making a booking but before we begin work on the site you will not be charged.

4.3 Please note that you may cancel the services in accordance with clause 4.2 at any time before the work is finished but if you notify us of the cancellation after we have arrived on site but before we start work, we will charge you 75% of the price and if you notify us after we start work, we will charge you the full price. This is to reflect the costs we will have incurred by that time.

4.4 This provision does not affect your other statutory rights as a consumer. We will use reasonable endeavours to meet all agreed appointments, but in the rare circumstances where this is not possible, we will contact you as soon as possible to agree an alternative appointment. Examples of reasons where a cancellation may be necessary include (without limitation)

4.5 If we fail to turn up for your appointment slot and do not contact you on the contact number(s) provided before the expiry of this slot (1 hour from the agreed attendance time), we will treat this as our service delivery fault and you will be able to choose whether to arrange an alternative slot or cancel our service.

4.6 If you are not present when we arrive on site, provided that this is within the agreed appointment slot, we shall treat the Contract as cancelled by you under clause 4.1, unless we have agreed in advance that you do not need to be present at that time.

4.7 If we have legitimate concerns over the safety of the treatment, where the husbandry is such that the treatment could be compromised or where we believe our safety rules may not be adhered to (and such decision shall be at our absolute discretion), then we shall treat the Contract as cancelled by us. There will be no charge for our visit.

Reasons for non-treatment include (without limitation):

4.8 We reserve the right to withdraw from any treatment we have started where we have concerns that continuing any treatment may not be safe, that customers have not adhered to our conditions or requirements or where customers have interfered with or moved our poisons or bait. In such cases full payment will be provided by you.

5. Your obligations

5.1 You hereby permit us to apply approved pesticides and or deploy equipment as we deem necessary, to deliver an effective treatment, subject to our compliance with all legal requirements.

5.2 You agree to provide us with free access to all parts of the premises for the purpose of inspection, treatment or surveillance and agree to ensure that all safety and treatment instructions are followed during and post treatment.

5.3 You hereby warrant not to request or permit us to access any part of the site or premises which you know or suspect to be hazardous, or in which a potentially hazardous process is carried out, without first briefing us or our employee on the nature of the hazard and the precautions to be observed.

5.4 You or your nominated representative must be available at the site during the agreed date and time slot, unless prior arrangements have been made in advance for us to carry out the Service in your absence. If no one is present when we call at the agreed slot there is no entitlement to a refund and you will still be liable for our contracted fee.

5.5 You sign the treatment report acknowledging the findings, the pesticide/insecticide used for the treatment, the location of the treatment and safety advice.

6. Our obligations

6.1 Our Service is to attend your site or property, inspect the relevant area and subject to a risk assessment treat the active habitat of the Relevant Pests you have identified. We will provide you with a treatment report that documents our findings, any pesticides/insecticides used including in what quantity, the location of the treatment and safety instructions. We will aim to either eradicate the pests or control them, depending on the type of pest, location and safety issues. A survey will identify the nature, extent and possible causal factors of an infestation and therefore cost for treatment. It will not offer any advice on how to self treat as such advice may be subject to separate issues of liability.

6.2 On arrival at your premises, we will identify ourselves to you, and will not commence any work without your consent. Where the premises consist of land or buildings which are unoccupied but are owned by you or under your stewardship, and which have free access, you hereby give us permission to enter onto the premises on arrival and to carry out the Service.

6.3 Critical safety data information advising of the materials used and any precautions that are required will be sent to you via email. It is a requirement of the Health and Safety at Work etc. Act 1974 and the Control of Pesticides Regulations 1986 that the customer undertakes to read this information, to comply with it, and to keep the information on their premises for ready reference in case of any accident or emergency.

7. Warranty

We warrant to you that our treatment aims to control or eradicate the Relevant Pests subject to critical safety and access factors; all the products we use conform to all Statutory Requirements, Codes of Practice, and accepted Good Practice for pest control work; and that the Service will be carried out using reasonable care and skill.

8. Liability

8.1 Subject to clause 8.4, if we fail to comply with these terms and conditions, we shall only be liable to you for the price paid (if any) for the Service. We do not guarantee that the Service will not be interrupted, timely or error-free.

8.2 Subject to clause 8.4, we will not be liable for consequential or indirect loss or damage caused by the treatment (or omission to treat the habitat), damage caused by the Relevant Pests, or losses that result from our failure to comply with these terms and conditions that fall into the following categories: loss of income or revenue, loss of business, loss of opportunity, loss of profits, loss of anticipated savings loss of data or waste of management or office time. However, this clause 8.2 will not prevent claims for loss of or damage to your tangible property that is foreseeable and due to our negligence.

8.3 If we believe that it would be unsafe to carry out the treatment, in accordance with clause 4.7 or clause 4.8, we shall not be liable for any consequential loss, whether direct or indirect, including the costs of paying an alternative contractor.

8.4 Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 2 of the Supply of Goods and Services Act 1982 or any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

8.5 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

9. Complaints

9.1 If you have any concerns or complaint please raise this with us by calling us on 07584 660067.

9.2 If you do not feel that an adequate solution has been reached or you are not satisfied with the response please email us at info@anglopestcontrol.co.uk. Please detail how you feel we have failed to deliver the Service as you expected or how we have not delivered the service to your satisfaction. Your concerns will be investigated and you will be informed of the result.

9.3 You may also refer your complaint to Trading Standards (www.tradingstandards.gov.uk), the British Pest Control Association (www.bpca.org.uk) or the relevant local authority, but we recommend that this is only done once you have exhausted the above process with us first.

10. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, or ordering Services from us you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11. Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12. General

12.1 All notices under this Agreement shall be in writing and shall be delivered by hand or sent by first class post (or by air mail if to/from outside the UK) to the other Party at its address set out for legal notices in this Agreement or such other address as may subsequently have been notified.

12.2 This Agreement constitutes the entire agreement between the Parties with regard to its subject matter and supersedes and replaces any prior arrangement, understanding or statement between them relating to it. Customer acknowledges that, in entering this Agreement, it does not rely on any statement, representation, assurance or warranty of any person (whether a Party or not) other than as expressly set out in this Agreement. However nothing in this clause shall limit or exclude any liability for fraud or fraudulent misrepresentation.

12.3 No variation to this Agreement shall be valid unless in writing and signed by or on behalf of both Parties.

12.4 Nothing in this Agreement shall constitute or be deemed to constitute a partnership between the Parties and neither Party shall have any authority to bind the other in any way.

12.5 No failure or delay by Anglo Pest Control to exercise any right under this Agreement shall be deemed to be a waiver of that right, nor preclude the exercise or enforcement of it at any later time.

12.6 All guarantees are subject to customers' compliance with the pest technician's advice (for example, washing of clothes or upholstery), we will not continue to return free of charge if this cooperation is not upheld.

12.7 If any provision of this Agreement shall be held to be illegal or unenforceable, the enforceability of the remainder of this Agreement shall not be affected.

12.8 A person who is not a party to this Agreement may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

12.9 This Agreement (including without limitation non-contractual disputes or claims relating to this Agreement) shall be governed by and construed in accordance with English law and by entering into this Agreement each Party irrevocably submits to the exclusive jurisdiction of the English Courts.

13. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority, or if we notify you of the change to those policies or these terms and conditions before we send you the Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Services).

Schedule 1: Terms Specific to Insect Spray Treatments

1. Our Service is to attend your premises, inspect the relevant area and treat the active insect habitat with the intention of eradicating the insects.

2. The price of the Domestic Service is for treating a standard three bedroom residential house, living room, kitchen and bathroom occupied by one family. An additional fee will be charged for each additional room or car that requires treatment or if the premises is occupied by more than one family. Commercial treatments are not subject to fixed prices and will depend on the site and level of infestation.

3. Before your agreed appointment time, we require you to carry out the following preparatory work throughout the whole premises:

4. On arrival at the premises, we shall determine, at our absolute discretion, whether the premises has been sufficiently prepared in accordance with in paragraph 3 above.

5. You must advise us on arrival and before any treatment is commenced if there is any reason why the property cannot be sprayed with an approved insecticide.

6. The insecticide may damage furniture or personal possessions.

7. By signing these conditions, you acknowledge that, subject to clause 8.4 of the main Terms & Conditions, we do not accept any liability for any loss or damage caused as a result of the use of insecticide.

8. You must leave the property during treatment and remain outside sprayed areas for at least 6 hours to enable the applied insecticide to dry and to avoid inhalation of any mist. If you re-enter the premises within this time, the treatment will be compromised and we shall be entitled to exclude clause 3.3 of the main Terms & Conditions.

9. After the treatment has been carried out and the 6-hour period has passed, you must continue to use the treated areas as you did before for at least 14 days afterwards. This is to provide a natural environment for the insects to feed on, and therefore use, the treated area.

10. We cannot guarantee complete eradication after 1 treatment and further treatments may be advised based on the level of the infestation.

11. You must not vacuum or wash down any non-food preparation surfaces for a period of two weeks after the treatment was carried out.

12. We reserve the right to decline to carry out the treatment if we believe that it may be unsafe to access or treat the area.

13. No re-call as referred to in clause 3.3 of the main Terms & Conditions shall be undertaken within the first two weeks after the treatment is carried out.

Schedule 2: Terms Specific to Cockroach Treatments.

1. Our Service is to attend your premises, inspect the relevant area and treat the active cockroach habitat with the intention of eradicating the cockroaches.

2. The price of the Service is for carrying out staged treatments on two separate visits. If any additional treatments are required, additional payments will be due. Commercial treatments are not subject to fixed prices and will depend on the site and level of infestation.

3. Before your agreed appointment time, we require you to carry out the following preparatory work:

4. FOR YOUR OWN SAFETY, you must not move or touch any gel bait or monitor traps.

5. We shall use reasonable endeavours to eliminate the cockroaches but if this is not achievable within the two paid visits, we shall seek to control them instead. For example, if the core infestation is emanating from another property (including another flat within the same building), we will seek to control the cockroaches, as we will be unable to eliminate them.

Schedule 3: Terms Specific to Rodent Treatments.

1. Our Service is to attend your premises, inspect the relevant area and treat the active rodent habitat with the intention of controlling the pest. If it is, in our opinion, appropriate to try to eradicate the pest, we shall do so, but this is often inappropriate and depends on many factors including the location and proximity to other people's property.

2. The price of the Service is for treating a single domestic property (including the immediate gardens and grounds) occupied by one family. An additional fee will be charged if the premises is occupied by more than one family, additional treatments are needed or if any treatments are required in outbuildings, stables or land where domestic pets or livestock are present. However in some situations, due to the safety of the livestock, treatments within these additional areas may not be appropriate and we reserve the right to refuse to treat them. If we refuse to treat the area we will not charge you. Commercial treatments are not subject to fixed prices and will depend on the site and level of infestation.

3. The price will depend on which type of pests you wish us to treat. We will only treat squirrels that are inside the premises.

4. Clause 3.3 of the main Terms & Conditions shall apply to the extent that we, at our absolute discretion, determine necessary, up to a maximum of three visits. In some situations a single treatment is sufficient and in other cases two or three are needed.

5. Before the first visit and until the final visit, you hereby agree:

6. In compliance with animal welfare requirements, on occasions where humane traps are used in any rodent treatment, you hereby agree to inspect each trap at least twice daily and in the event that a rodent has been caught and has not been killed outright, you must contact us immediately on 07584 660067.

7. Where there is evidence of infestations emanating from private or public sewers or from breaches in soil drains we may require you to obtain specialized inspections or works. A drain inspection may also be recommended if rat activity continues and there are no obvious points of entry into the premises. We do not inspect drains and cannot inspect or treat utility company sewers. We will not accept any liability or cost if the drain examination does not identify any defects.

8. We will inspect the infected areas and we will treat it if, in our reasonable opinion, it is necessary, practical and safe to do so by installing appropriate traps.

9. The Service does not include the removal of any dead rodent carcasses and we shall not accept any liability for not doing so.

10. We will not create openings or interfere with the structure of your property when treating. It is your responsibility to ensure we have suitable access to areas where treatment is required.

11. We may mention a few ways to help reduce the risk of the pests coming back, for which there shall be no additional fee. However, this is not included within the price, we shall not be under any obligation to provide such advice and we shall not accept any responsibility for any such advice we give.

12. We are legally obliged to remove all rodenticides laid at your property when our treatment ends for whatever reason. You shall ensure that we have free access to do this. All bait, bait trays and tamper proof boxes remain the property of Anglo Pest Control.

13. The service is to treat a single domestic property in single-family occupancy and where mice and rats are encountered the appropriate fee for each species will be required.

14. We shall use reasonable endeavours to eliminate the rodents but if this is not achievable within the three paid visits, we shall seek to control them instead. For example, if the core infestation is emanating from another property (including another flat within the same building), we will seek to control the rodents, as we will be unable to eliminate them.

15. If we complete proofing against rats and mice we will endeavour to cover/fill all identified entry points for the specific rodent. Proofing is the most effective long-term solution against mice, rats and squirrels. Proofing entry points will significantly reduce the chances of reinfestation. This may involve moving household appliances. We will not be held responsible for any damage caused.

Schedule 4: Terms Specific to Wasp Nest Treatments.

1. Our Service is to attend your premises, inspect the relevant area and treat the active wasp nest with the intention of eradicating the wasps. This does not include removing the nest, which in most cases is unnecessary and impractical.

2. If we inspect the area you identify but do not find an active wasp nest (whether there is no active nest or the relevant insects are another species, such as bees), we will not treat the area and you will still be charged. The time taken to inspect the area is often longer than the time taken to treat a nest.

3. Should any wasp nest treated remain active 3 days after original treatment we will revisit the premises to treat that specific nest in accordance with clause 3.3 of the main Terms & Conditions. However, if on the return visit, we discover that the identified nest is a different nest to the one originally treated, you shall be charged for treatment.

4. If you require us to treat more than one nest during the same visit, treatment of the first nest shall be charged at full price and all the others at £20.

Schedule 5: Terms Specific to Ant Treatments

1. Our Service is to attend your premises, inspect the relevant area and treat the active ant habitat with the intention of eradicating the ants.

2. The price of the Service is for carrying out staged treatments on two visits (black ants) and three visits for pharaoh and ghost ants, but this will depend on the level of the infestation. If any additional treatments are required, additional payments will be due.

3. Before your agreed appointment time, we require you to carry out the following preparatory work:

4. FOR YOUR OWN SAFETY, you must not move or touch any gel bait or monitor traps.

5. We shall use reasonable endeavours to eliminate the ants but if this is not achievable within the agreed visits, we shall seek to control them instead. For example, if the core infestation is emanating from another property (including another flat within the same building), we will seek to control the ants, as we will be unable to eliminate them.

You should print a copy of these terms and conditions for future reference (PDF version).